Existing Patients

Solutions to common questions from existing patients

How do I request my medical records?
Medical records can be requested by contacting Klarity support. They can be shared with you via the patient portal or can be faxed to a third-party. In ...
Wed, 2 Nov, 2022 at 7:47 PM
My provider has not responded to my message
Patients can communicate with their provider by messaging them in the patient portal. Please allow 24-48 hours for your provider to check patient messages a...
Wed, 2 Nov, 2022 at 7:50 PM
How do I request to be transferred to a new provider?
Please email info@klarityadhd.com if you would like to make this request.  When transferring to a new provider, a completely new relationship needs to b...
Thu, 26 Jan, 2023 at 9:42 AM
Requesting accommodations for school or work?
After your initial visit, you can request that your provider send you the visit note (with their signature on it) that you can use to apply for the accommod...
Tue, 1 Nov, 2022 at 3:58 PM
What happens if my provider leaves the platform?
On rare occasions, practitioners may decide to discontinue offering their services through the Klarity platform.  Klarity itself is a technology platform th...
Thu, 6 Oct, 2022 at 10:37 AM