Before your initial visit, you will receive an online intake form that will help your provider understand your health history and current struggles. You can submit your previous medical records to your provider too. During your initial visit, your provider will listen to your needs, evaluate all your symptoms, and diagnose you properly. After your visit, the evaluation report that contains your diagnosis result will become available. You may request a copy of the evaluation by contacting customer support at If appropriate, your provider will also go over your treatment plan during the initial visit.