PURPOSE: This article outlines how often appointments are required.
 

CAUSE: The patient would need to know how often they need a follow-up appointment and a refill only appointment.


TICKET TYPE: Questions For Service



(Procedure Title)




TABLE OF CONTENTS:

  1. WORKFLOW: Step-by-Step Guide
  2. SUGGESTED CANNED RESPONSES: Suggested Responses for the ticket type (IF NEEDED)
  3. ADDITIONAL RESOURCES: Links, documents, images, videos, and related articles



WORKFLOW:


  1. Typically, after your first initial appointment, your provider will determine a follow-up time frame they believe is right for your treatment plan.  Most of the time this occurs in 30-day intervals. 
  2. Your provider will typically schedule follow-ups with you directly during your existing appointment.
  3. Once a treatment plan has been established, and your provider has determined that no further changes to medication levels or types are necessary, they may opt to use a refill only appointment.  These appointments do not require a video visit and only involve refilling of the prescription(s).
  4. Depending on the provider, and your treatment plan, your provider will still want to follow up with you periodically.  This may be in 3-6 month intervals, where a follow-up with a video meeting is required. This is determined solely by the provider and is dependent on the treatment plan, personal preference of the provider, and medications prescribed.  
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SUGGESTED CANNED RESPONSES: 


Name:Pricing confusion
Response:

We apologize if there's been some confusion about pricing, refill only appointments occur after you and your provider have settled on a treatment plan which is working for you and no longer requires a video appointment for follow-up. These visits are scheduled at the provider's discretion and recommendation.  Most providers require at least one follow-up from the initial meeting to discuss any medication-related changes prior to moving a client to a refill-only appointment if the provider chooses to do so.. Follow-ups are $59, refill only appointments are $25.  


Typically, providers do still require that a client do a follow-up appointment to check in on how a treatment plan is going in 3-6 month intervals.  The longer you are on a treatment plan, the more likely that your next visit will be a refill only.  




Name: Appointment Time Frames

Response:
That is a great question! Typically, after your initial appointment, your provider will determine a follow-up time frame they believe is right for your specific case.  Most of the time this occurs every 30 days. Once a treatment plan is established, and your provider has determined that no further changes to medication levels or types are necessary, they may opt to use a refill-only appointment.  These appointments do not require a video visit and only involve the refilling of the prescription(s). Also, your provider will still want to follow up with you periodically This may be in 3-6 month intervals, where a follow-up with a video meeting is required This is determined solely by the provider and is based on the treatment plan that you and your provider decided on together.



ADDITIONAL RESOURCES:

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