Currently our customer service team only communicates with clients through emails Monday-Friday 9am-5pm PST. We do not have a direct customer support phone line. Should you need assistance, please email us at and one of our support agents will be more than happy to help! 

The only way to communicate with your provider is via messages in the client portal. If you have not completed the portal registration you will not be able to message your provider, access your appointments or forms. Please complete your portal registration here

***Please note customer support is closed on weekends and most major holidays. If you are experiencing a medical emergency and require immediate attention, please call 911 or visit the nearest urgent care. Providers on the Klarity platform are not set up to provide emergency services at this time.***