Please arrive 10 minutes before your scheduled appointment to allow for check-in. If you arrive past your appointment time, your provider will mark your appointment as missed. Since the appointment is 30 minutes, tardiness impacts their ability to properly evaluate, diagnose, and finalize a treatment plan with you. If you are late your provider may wait for you for a few minutes if their schedule allows. 

If you miss your appointment there are no refunds. We send many reminders through email, including one at the start of your appointment. We understand that life happens though - you may reach out to our support team at for options after you miss an appointment.