If a provider on the Klarity platform prescribed you medication and sent it to your local pharmacy, it may take more than two hours to be processed by the pharmacy and ready for you to pick up. We suggest you always call your pharmacy to make sure it is ready for pick up. 

If it has been more than 72 hours since your date of service, you have called the pharmacy and they do not have your prescription, please message your provider in the patient portal and inform them of the issue. They will be able to check the prescription and provide feedback to help resolve the issue.