Klarity Support

About Klarity 3

• Who is Klarity for?
• What states are you working in?
• Do providers treat other things than ADHD

New Patients 4

• Can I start medications without a visit?
• Are online services available to clients under the age of 18?
• Do you accept alternative proof of residency?
• Where can I send my medical history?

Frequently Asked 4

• Can I transfer from another platform to Klarity?
• Can I discontinue/cancel anytime?
• Can I get my medications while traveling?
• Can I continue my treatment if I'm relocating to a new state?

Privacy 3

• Klarity Health is HIPAA compliant
• Is it safe to use this website?
• How secure is the payment system?

Accounts 3

• How to register with your client portal
• How to login to your client portal
• How can I check my Klarity Customer Support Tickets?

Appointments 5

• How to reschedule an appointment
• How to cancel an appointment
• How to begin your telehealth visit
• How to complete your intake forms
• How to test your device before your visit

Diagnosis 8

• How do I know if I have ADHD?
• What to expect during your initial visit
• Do I need a prior diagnosis?
• Options for treating Depression/Anxiety/Insomnia?
• Requesting accommodations for school or work?

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Treatment 11

• Can I be prescribed stimulants?
• What if I'm not satisfied with the treatment?
• Is an in person visit required?
• I was on medicine X, will I be prescribed the same one?
• How often are follow-up visits required?

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Insurance 3

• Do you take insurance or HSA/FSA?
• If I am diagnosed, can I get a record of my diagnosis?
• Prior Authorization (PA) Requests

Pharmacy 5

• When will I get my prescription?
• Can the provider prescribe generic ADHD medications?
• How do I contact my provider?
• How do I obtain a refill?
• How long are shipping times for medications?

Services 5

• What’s the cost to see a provider on Klarity?
• Are there any hidden fees?
• Can I cancel or reschedule for free?
• Do I need to pay extra money for treatment after the initial visit?
• Your price is too good to be true, do you have any service quality guarantee?

Medications 2

• What's the cost for my medication?
• Is there a membership/subscription fee?