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Who is Klarity for?
What states are you working in?
Do providers treat other things than ADHD?
Do providers offer emergency services?
How does Klarity work?
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Frequently Asked Questions
Can I transfer from another platform to Klarity?
Can I discontinue/cancel anytime?
Can I get my medications while traveling?
Can I continue my treatment if I'm relocating to a new state?
Is there a membership or monthly subscription fee?
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Diagnosis & Treatment
Will I be prescribed stimulants?
What if I'm not satisfied with the treatment?
Will the provider be able to continue my prescription from another doctor ?
I have been diagnosed with ADHD before, do I still need the initial appointment?
What’s my long-term treatment plan?
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Pricing & Services
What’s the cost to see a provider?
Are there any hidden fees?
Do I need to pay extra money for treatment after the initial visit?
Can I cancel or reschedule for free?
How do I request a refund?
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Is the site HIPAA compliant?
Is it safe to use this website?
How secure is the payment system?
Patients (New & Existing)
Can I skip the initial visit?
Do you accept patients under the age of 18?
Do you accept alternative proof of residency?
Where can I send my medical history?
I booked my initial visit, what happens next?
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How do I request my medical records?
My provider has not responded to my message
How do I request to be transferred to a new provider?
Requesting accommodations for school or work?
What happens if my provider leaves the platform?
Do you take insurance or HSA/FSA?
Prior Authorization (PA) Requests
Appointments & Accounts
How to register with your client portal
How to login to your client portal
How can I check my Klarity Customer Support Tickets?
Logged in incorrectly
Is an in person visit required?
How do I schedule a follow-up or refill appointment?
How to reschedule an appointment
How does rescheduling and cancellation work?
How to cancel an appointment
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Pharmacy & Prescriptions
(PA) Prior Authorization Request
What's the cost for my medication?
When will I get my prescription?
Can the provider prescribe generic ADHD medications?
How do I obtain a refill?
How long are shipping times for medications?
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