Klarity Support

About Klarity 6

• Who is Klarity for?
• What states are you working in?
• Do providers treat other things than ADHD?
• Do providers offer emergency services?
• How does Klarity work?

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Frequently Asked Questions 7

• Can I transfer from another platform to Klarity?
• Can I discontinue/cancel anytime?
• Can I get my medications while traveling?
• Can I continue my treatment if I'm relocating to a new state?
• Is there a membership/subscription fee?

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Diagnosis & Treatment 13

• Can I be prescribed stimulants?
• How do I know if I have ADHD?
• What if I'm not satisfied with the treatment?
• Will a provider on Klarity be able to continue my prescription?
• I have been diagnosed with ADHD before

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Pricing & Services 9

• What’s the cost to see a provider on Klarity?
• Are there any hidden fees?
• Do I need to pay extra money for treatment after the initial visit?
• Can I cancel or reschedule for free?
• How do I request a refund?

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Privacy 3

• Klarity Health is HIPAA compliant
• Is it safe to use this website?
• How secure is the payment system?

New Patients 13

• Can I skip the initial visit?
• Do you accept patients under the age of 18?
• Do you accept alternative proof of residency?
• Where can I send my medical history?
• I booked my initial visit, what happens next?

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Existing Patients 5

• How do I request my medical records?
• My provider has not responded to my message
• How do I request to be transferred to a new provider?
• Requesting accommodations for school or work?
• What happens if my provider leaves the platform?

Insurance 2

• Do you take insurance or HSA/FSA?
• Prior Authorization (PA) Requests

Accounts 5

• How to register with your client portal
• How to login to your client portal
• How can I check my Klarity Customer Support Tickets?
• Account Locked
• Logged in incorrectly

Appointments 11

• Is an in person visit required?
• How do I schedule a follow-up or refill appointment?
• How to reschedule an appointment
• How does rescheduling and cancellation work?
• How to cancel an appointment

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Pharmacy 2

• (PA) Prior Authorization Request
• Sylvia prescription policy

Prescriptions 10

• What's the cost for my medication?
• When will I get my prescription?
• Can the provider prescribe generic ADHD medications?
• How do I obtain a refill?
• How long are shipping times for medications?

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